The following blog post has recently done the rounds and it is yet another article about accessibility that doesn’t quite add-up, and is frankly rather misleading in places. Please have a read of the original article first that sparked off my need to write a response. Apologies to the author…

If you have ever watched a film or TV programme, or gone to an opera or theatre production with either captions (subtitles in the UK) for improved accessibility or subtitles (also called subtitles in the UK) for language interpretation, there is a visual language that should be followed that helps…

A few days ago the BBC announced and presented its new branding system, and with tired predictability there was a backlash from anyone who doesn’t like change, people that are amateur designers and those who do not realise why change is needed for any organisation to become more inclusive. I…

Back in the spring of 2005 I was not an Accessibility Specialist, I was managing a team that produced TV trails. I then had a chance meeting with Tony Ageh, then Controller of bbc.co.uk, and we talked about accessibility… and the lack of it. He knew there was a need but it seemed that no one was offering an approach. At the time my son was just 6 years old, he has spastic quadriplegic cerebral palsy and although there were switch games on the Cbeebies website (thank you Ian Hamilton, Cecilia Weiss and Emma Pratt Richens) for the under 6s there was little or nothing beyond that he could access…

This article is not just an explanation of the BBC’s policies and wider regulatory framework for accessibility, but it is also intended to be a resource for anyone writing an accessibility policy for their organisation. …

The world is full of questionable design outcomes due to unconscious biases, political agendas or a lack of empathy, and working as a manager in accessibility you have to be mindful of all of these in your research and decision-making processes. …

This is both the history and an outline of the approach of the BBC’s Accessibility Champions Network. Right at the start of my digital accessibility journey at the BBC in 2005 I was given a very simple brief. I had to come up with an approach where we would build…

If you want to design for everyone, you need data that includes everyone. This way both physical and ethical risks can be avoided. After reading about the Paralympian, Aramitsu Kitazono, being hit by a Toyota driverless vehicle at the Tokyo Paralympics, and the lack of intervention by staff who I…

Following on from my article on Legal Experience Design, I began wondering what Accessibility would look like as a framework if it was UX or CX led rather than compliance led. This started me thinking about the lack of evaluation undertaken based on user outcomes which would, if we did…